HighEndSpeaker.co.uk Delivery policy

We aim for all items that are displayed as "In Stock" to be delivered within 3 days. We aim to deliver all items that are currently out of stock within 10 days.

If it is not going to be possible to meet this timeframe for any reason we will contact you with full details.

HighendSpeaker.co.uk returns policy

We will happily accept the return of your online purchase under the following circumstances.

1. Goods, other than faulty goods, may be returned within 7 working days of the date of receipt by you of the goods. The cost of the return delivery charge under these circumstances is to be paid directly by the customer. We would request that all goods be returned in an ‘as new’ condition complete with packaging and all accessories. Unfortunately, goods which do not comply with this condition may be subject to a handling charge.  Where goods are returned in accordance with this provision, we will happily reimburse any money already paid by you, excluding any delivery costs incurred by us. We will usually refund you what you paid for the goods but not the delivery charges except in cases where the order was cancelled under the UK Distance Selling act or the item was faulty. More information on the UK Distance Selling act can be found here. (link) http://www.opsi.gov.uk/si/si2000/20002334.htm

2. Should the unit arrive faulty or damaged in transit; we will happily exchange this for a replacement unit or issue you with a full refund or credit as soon as possible.

3. Should the unit develop a fault.  If it is covered by the manufacturer's twelve month guarantee:
We will obviously collect the unit, there will however be a small charge to cover our costs for collecting and delivering your unit.

All items are guaranteed for a full 12 months for domestic use. Obviously we can't be expected to guarantee against misuse (i.e. coffee spilt inside, blown speakers etc.), excessive wear and tear (i.e. commercial use). This guarantee is in addition to your statutory rights.